Enhance your Dealership Management System

Master Your Customer Relationship Management

Grow your business with active client communications.

Maximum Efficiency and Profitability

A More Powerful Customer Relationship Management System

In all industries, customer relationships drive success. Ultimate's CRM module is tailored specifically for dealerships, turning every interaction into an opportunity for growth.

Customised Prospect Management Cycle

Get a complete picture of each customer's journey, from initial contact to repeat purchases and service history. Make informed decisions and personalise every interaction.

Automated Follow-Up Sequences

Never miss a critical touchpoint. Set up custom follow-up sequences for sales, service, and parts inquiries to keep customers engaged without overwhelming your staff.

Integrated Communication Hub

Seamlessly manage emails, SMS, and targeted campaigns from a single platform. Keep your entire team on the same page with a centralized communication register.

Smart Opportunity Management

Track leads and prospects through your sales funnel with intuitive tools. Identify hot leads, schedule timely follow-ups, and close more deals.

Customer Satisfaction Insights

Gather and analyse customer feedback effortlessly. Spot trends, address concerns proactively, and continuously improve your customer experience.
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Ultimate Business Systems is an absolute game-changer, and it’s all thanks to Tess & the Ultimate team! From the moment you connect with her, you’ll realize she’s not just knowledgeable but also genuinely passionate about helping businesses thrive. Her attention to detail, professionalism, and ability to simplify complex systems make her an invaluable asset. If you’re looking for a company that understands your needs and a person who’ll go above and beyond, look no further. Highly, highly recommend!
Kate Warton - Wangaratta Caravans
General Manager
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We sell New Cars and New Caravans, The flexibility we get from a system that can handle both with ease is amazing. The Support team is second to none, they are always there to help when we need them.
Arron Long - Central Victorian Motor Group
Owner, Dealer principal
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We have used Ultimate Business System Software for over 25 years. Eclipse has been able to expand and grow with us over that time. No other DMS has come close to the meeting our needs.
Scott Embery - FTG Nissan
IT Manager
We don't just track contacts.  We nurture relationships.

So Easy to use

With Eclipse CRM’s intuitive interface and straightforward features, you don't need to be a tech expert to manage customer relationships effectively.

Seamless DMS Integration

Eclipse CRM integrates seamlessly with the Eclipse Suite, ensuring your customer details are kept up to date and accurate, it's built around your customers.

Central Communication

Keep everyone in the loop with the Communication Register. All customer interactions are logged in one place, so your entire team knows who said what and when.

Marketing Campaigns

Reach your customers quickly and effectively with built-in campaign management. Send targeted communication blasts to keep your customers engaged and informed.

Customer Follow-up

Never miss the opportunity to make sure your customers were happy with your service levels. Data Driven Follow-up Campaigns can help drive customer satisfaction.
Modular Components
Tailor Your DMS to Your Unique Business Needs
With Ultimate's modular approach, you only pay for what you need. Mix and match our feature-rich components to create a bespoke solution that evolves with you.

Vehicle & Stock

Manage your entire vehicle inventory with real-time updates and tracking.

Online Stock Listing

Seamlessly list vehicles on major automotive marketplaces and advertising platforms.

CRM

Build a 360-degree view of your customers across all touchpoints.

Sales

Empower your sales team with tools to manage leads, quotes, and orders seamlessly.

Service & Parts

Optimise your service bays and parts inventory to boost efficiency and profitability

Accounting & Payroll

Simplify your financials and keep your books in check with our integrated tools

Partner with the Experts in Dealership CRM Systems
We're more than just a software provider. We're ex-dealers ourselves, and we'll be your long-term partner in success.

Tailored To You

Let us make sure your system works for you. Choose the modules that you need for a system truly built for you and your business.

Unparalleled Support

Our expert local support team is available whenever you need, to help you get the most out of Ultimate. We'll be with you every step of the way.
FAQs
Find answers to common questions about the Customer Relationship Management (CRM) module  in Ultimate DMS.
What is a CRM system and why do I need one?
A Customer Relationship Management (CRM) system is a tool that helps businesses manage and analyse customer interactions and data throughout the customer lifecycle. It's essential for improving business relationships, streamlining processes, and increasing profitability.
How is Eclipse CRM different from other CRM systems?
Eclipse CRM is specifically designed for dealerships, offering industry-specific features that generic CRMs lack. It harnesses the power of the DMS data to help drive decision making and seamlessly integrates with our other modules, providing a comprehensive solution tailored to your unique business needs.
How easy is it to implement Eclipse CRM?
We've designed Eclipse CRM to be user-friendly and simple to implement. Our team provides comprehensive training and support to ensure a smooth transition. Most clients are up and running within a few weeks.
How much does Eclipse CRM cost?
Pricing depends on your specific needs and the size of your dealership. We offer flexible pricing models to ensure you only pay for what you need. Contact us for a personalised quote.
Still have questions?
Contact us for further assistance.
Your Foundation for Growth – Today and Tomorrow
We're not just a software provider; we're your long-term growth partner.