Dealership Management System for Service

Reduce Technician Downtime and Increase Profits

Increase profits and improve customer satisfaction with a successful service department

Maximum Efficiency and Profitability

A More Powerful Service Management System

Technician efficiency is the backbone of a successful service department. With Eclipse’s industry-leading software solution, you can significantly reduce technician downtime, resulting in increased profits and improved customer satisfaction. Gain real-time insights into your service operations and elevate your team's performance like never before.

Technician Efficiency Tracking

Monitor your technicians' productivity in real-time. Eclipse’s advanced tracking tools help you identify inefficiencies, optimise workflow, and ensure that your team is always operating at peak performance, minimising downtime and maximising profitability.

Customer Booking Made Easy

Simplify the booking process for your customers with an intuitive system that allows them to schedule appointments seamlessly. Whether it's online, over the phone, or in person, your customers will appreciate the hassle-free booking experience, which leads to better service engagement.

Automated Customer SMS Reminders

Keep your customers informed and reduce no-shows with automated SMS reminders for upcoming service appointments. This feature ensures your customers stay on top of their scheduled services while freeing up your staff from the manual follow-up process.

Standard Repair Time Templates

Streamline your repair estimates with standard repair time templates. These pre-configured templates help your service department deliver consistent, accurate repair time estimates, which in turn boosts customer trust and enhances the overall service experience.

Pay by Link – Service Payments

Make it easier for your customers to pay for their service with a secure Pay by Link feature. Customers can make payments conveniently through an online link, speeding up the payment process and ensuring your dealership gets paid faster.
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Having the other departments visible in Eclipse is great. I know when my work is coming in, and they know when it's going out. We are the No. 1 Rated Nissan Dealership for Customer Service for a reason, and Eclipse has helped us every step of the way.

Sash - Ferntree Gully Nissan
Service Manager
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We sell New Cars and New Caravans, The flexibility we get from a system that can handle both with ease is amazing. The Support team is second to none, they are always there to help when we need them.

Arron Long - Central Victorian Motor Group
Owner, Dealer principal
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After outgrowing and trialling multiple Business Management Systems, Ultimate Business Systems took the time to understand our needs, and Eclipse can now handle our business needs end to end. Would highly recommend.

Rick Hay - Lifestyle Caravans
General Manager
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Ultimate Business Systems is an absolute game-changer, and it’s all thanks to Tess & the Ultimate team! From the moment you connect with her, you’ll realize she’s not just knowledgeable but also genuinely passionate about helping businesses thrive. Her attention to detail, professionalism, and ability to simplify complex systems make her an invaluable asset. If you’re looking for a company that understands your needs and a person who’ll go above and beyond, look no further. Highly, highly recommend!

Kate Warton - Wangaratta Caravans
General Manager
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Ultimate has been a great a company to deal with. Their program, Eclipse has been a great tool for our marine business, and has done the job we require. The Ultimate team are great and have kept us informed of new products they have on offer and how they'll assist my team.

Ben Smith - JSW Powersports
Accounting
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Eclipse is the central system for our entire dealership operation from sales and accounting through to service and parts providing features built over decades for us to use on day one. We have been able to utilise many features that after investing the time upfront to set up, have paid off with huge time savings and efficiencies each month.

Dale Lawrence - Lawrence RV
Dealer Principal
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I've worked with UBS and Eclipse for over 12 years, I've been in the industry for over 30 years and they are by far the best software provider we've dealt with. Great Product, Great people.

Vickie - Central Victorian Motor Group
Financial Controller
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When we expanded our dealership group, we compared 3 major DMS products across 3 sites. Eclipse was unanimously chosen by management and is now the group DMS. The other providers were more expensive and didn't listen to our needs, It was an easy choice.

Lorraine - FTG Nissan
Financial Controller

Partner with the Experts in Dealership Service Systems

We're more than just a software provider. We're ex-dealers ourselves, and we'll be your long-term partner in success.

Tailored To You

Let us make sure your system works for you. Choose the modules that you need for a system truly built for you and your business.

Unparalleled Support

Our expert local support team is available whenever you need, to help you get the most out of Ultimate. We'll be with you every step of the way.

Modular Components

Tailor Your DMS to Your Unique Business Needs

With Ultimate's modular approach, you only pay for what you need. Mix and match our feature-rich components to create a bespoke solution that evolves with you.


Vehicle & Stock

Manage your entire vehicle inventory with real-time updates and tracking.

Online Stock Listing

Seamlessly list vehicles on major automotive marketplaces and advertising platforms.

CRM

Build a 360-degree view of your customers across all touchpoints.

Sales

Empower your sales team with tools to manage leads, quotes, and orders seamlessly.

Service & Parts

Optimise your service bays and parts inventory to boost efficiency and profitability

Accounting & Payroll

Simplify your financials and keep your books in check with our integrated tools

FAQs

Find answers to common questions about Service management in Ultimate DMS.

How is Eclipse Service different from other Service systems?
Eclipse Service is specifically designed for dealerships, offering industry-specific features that generic systems lack. It harnesses the power of the DMS data to help drive decision making and seamlessly integrates with our other modules, providing a comprehensive solution tailored to your unique business needs.
How easy is it to implement Eclipse Service?
We've designed Eclipse to be user-friendly and simple to implement. Our team provides comprehensive training and support to ensure a smooth transition. Most clients are up and running within a few weeks.
How much does Eclipse Service cost?
Pricing depends on your specific needs and the size of your dealership. We offer flexible pricing models to ensure you only pay for what you need. Contact us for a personalised quote.
Still have questions?
Contact us for further assistance.

Your Foundation for Growth – Today and Tomorrow

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